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Westmanjaro

Privacy Policy

(Last Updated: October 18, 2025)

1. Introduction and Controller
We are Westmanjaro Limited (referred to as "we," "us," or "our"), a Tour Operator based in Tanzania, serving tourists globally through our website, westmanjaro.com.
We are committed to protecting the privacy of our customers. This policy details how we collect, use, and share your Personal Data when you book a trip with us. Since we serve a global clientele, including those from the European Union (EU/EEA), this policy aligns with the standards of the General Data Protection Regulation (GDPR).
The entity responsible for the processing of your data is:

WESTMANJARO LIMITED

Address
West Kilimanjaro, Tanzania
Phone number
+255 719 407 787
2. Information We Collect
We collect and process the following categories of Personal Data:
Category of Data Primary Purpose & Legal Basis
Identity & Contact Data
To verify identity and communicate about the booking. (**Necessity for Contract**)
Booking & Travel Data
To provide the travel services you purchased. (**Necessity for Contract**)
Sensitive Data
With your explicit consent, or to protect your vital interests in an emergency. (**Client Consent**)
Financial Data
To process payments securely. (**Necessity for Contract**)
Technical Data
For website security and analysis. (**Company's Legitimate Interest**)
3. How We Use Your Information (Purposes)
We process your data for the following purposes:
  • To Fulfill Contractual Obligations: To book and manage all elements of your travel (e.g., permits, accommodation, and transfers) with service providers.
  • Safety and Compliance: To ensure your safety during the trip and comply with local regulatory and legal requirements (e.g., park authorities, government lists).
  • Customer Service: To manage your account, respond to inquiries, and provide support.
  • Marketing: To send you relevant offers and newsletters where consent has been given or where permitted by law.
  • Website Improvement: To maintain the security and functionality of our website.
4. Sharing Your Information and International Transfers
As a Tour Operator, we must share limited information with various entities to deliver your services.
Disclosure to Third Parties
Your data may be disclosed to:
  • Travel Suppliers: Hotels, airlines, local guides, national park authorities, and other service providers essential for executing your booked itinerary.
  • Internal Staff: Our own guides, drivers, and operations staff who manage your trip logistics.
  • Financial Providers: Secure payment gateways and banking partners to process transactions.
  • Government/Regulatory Bodies: When legally required for travel documentation or safety.
International Data Transfers
Your Personal Data is primarily processed and stored in Tanzania. By making a booking, you acknowledge that the transfer of your data to other countries is necessary for the performance of the contract between you and Westmanjaro Limited.
5. Your Data Protection Rights (GDPR Standard)
We apply the high-level rights of the GDPR to all our customers globally. You have the right to request:
  • Access to your personal data.
  • Rectification of inaccurate data.
  • Erasure of your data ("Right to be Forgotten") where legally permissible.
  • Restriction of processing under specific circumstances.
  • Data Portability (receiving your data in a machine-readable format).
  • Objection to processing based on our legitimate interests (especially for direct marketing).
  • Withdrawal of Consent at any time.
To exercise any of these rights, please contact us at [email protected].
6. Data Retention and Security
We retain your Personal Data only for as long as necessary to fulfill the purposes set out in this policy and to satisfy any local Tanzanian legal, tax, or commercial reporting requirements. Booking and financial data is typically kept for 7 years.
We implement robust technical and organizational measures to protect your data from unauthorized access or misuse.
7. Changes to This Privacy Policy
We may update this policy periodically. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.